Cancellations and refunds
Our main aim is to ensure you have an amazing adventure. If you have a sub-standard experience due to the fault of Call to Adventure or the leader of the adventure, we will issue you a refund. This excludes things such as: you not meeting the trip fitness or technical requirements, failing to bring appropriate clothes, poor weather, illness, etc.
Claims need to be within 48 hours of the experience. We will then contact the guide and work on a solution. You should take out insurance, including cancellation cover, on all bookings. The refund will be limited to the cost of the adventure itself listed on this site.
At the point of booking you may pay only the deposit but you agree to pay the full price of the trip shown unless cancelled outside of the cancellation windows listed below.
Leader/guide cancellation
Very occasionally it is necessary for leaders/guides to cancel an adventure. When a trip is cancelled by a leader/guide Call to Adventure will issue a 100% refund for the cost of the activity fees (minus the refund fee*). Call to Adventure and the relevant leaders/guides do not take responsibility for any other costs, for example flights, hotels, gear hire, and any other expenses related to the trip.
We always recommend taking out the relevant travel insurance to cover you in such eventualities. As previously mentioned, this may be a stipulation required by your guide to take part in the adventure itself. We will do our best to give you as much notice as possible if an adventure must be cancelled. Some trips may require a minimum number of people for the adventure to go ahead. In the first instance, we will offer alternative dates if the minimum number isn’t reached. It is the responsibility of the guide to inform customers at least 14 days in advance of the trip if it cannot go ahead.
We (Call to Adventure) or the guide/leader might occasionally have to make changes to, or cancel your booking, and reserve the right to do so at any time. We will let you know with as much notice as possible and aim to provide alternative dates. If you (the client) is told that the trip is cancelled within 30 days of adventure, and when the client does not agree to a new date, we may offer a comparable trip refunding any price difference, or the client will be refunded in full.
Client cancellation
We get it. Sometimes things happen. If you’ve booked a trip which you can no longer go, you should let us know as soon as possible. Hopefully, we will be able to fill your place.
Please note that deposits are always non-refundable when cancellation occurs due to the customer. Whilst each guide/leader may have their own terms of service (terms and conditions), when none exist, the following apply:
Cancellation periods
International trips (outside UK)
Within 60 days - no refund due
More than 60 days - 100% minus the deposit, card processing fees, and a refund fee*
Failing to make final payment within 7 days of falling due - no refund due. The balance is due within 60 days or departure unless stated otherwise for international trips.
Guests are required to pay the balance at latest within 60 days of departure or immediately if booking within 60 days of departure
Domestic trips (within the UK)
Within 30 days - no refund due
More than 30 days - 100% minus the deposit, card processing fees, and a refund fee*. The balance is due within 30 days of departure unless stated otherwise for domestic trips.
Failing to make final payment within 7 days of falling due -no refund due
Guests are required to pay the balance at latest within 30 days of departure or immediately if booking within 30 days of departure
Please note that failing to complete and return any pre-trip forms such as medical forms or participation statements may also result in cancelling your trip, in which case a refund will be determined based on the above. A refund will not be issued where you have failed to meet one of the trip requirements, for example, not bringing the correct equipment or clothing, or failing to meet the fitness or technical proficiency level specified. Obviously, we will do our best to accommodate you where possible, for example, lending spare kit when available. As mentioned, we always recommend taking out insurance on your trips and you may be able to claim should the reason for the cancellation be covered.
*Please note that all refunds are subject to a 3% fee on the amount refunded.
Changes to the Terms
We are constantly updating and improving the Service to try and find ways to provide you with new and innovative features and services. Improvements and updates are also made to reflect changing technologies, tastes, behaviours and the way people use the Internet and our Service.
We may revise the Terms of Service but the most current version will always be available.We will try, where possible and reasonable, to contact you to let you know about significant changes to any of the documents referred to in these Terms of Service. We may make contact through the system or via a separate email.The current version of the Terms of Service contains the only terms that apply to our relationship with you. Older versions of the Terms of Service will no longer apply to our relationship and will be completely replaced by the current version.
Participation statement
You may be supplied with a specific risk charter for your trip but in lieu of that, the following shall apply for all adventures suggested on and booked through any Call to Adventure or related site.
Most of the activities/adventures listed on the site involve risk. You should be fully aware of this before booking. Suppliers will do what they can to negate this risk but there is a possibility of injury or even death, which you accept when booking.
Outdoor activities are weather dependent. Any changes to the itinerary will be made by leaders and are final. If the leader deems a planned activity to be unsafe and change the itinerary accordingly a refund will not be given unless the supplier determines it appropriate. Be assured though that guides will do their best to stick to the scheduled routes and activities.
Call to Adventure aims to foster a sense of community through its adventures. Customers are asked to carefully check the requirements for trips. Occasionally, an objective such as a summit will not be met due to members of the group not meeting the requirements or not being up to the objective in that instance. In this case, the default position is that no refund will be given. The guide may still choose to issue one should they deem it appropriate.
Accuracy of information
We do our best to ensure that information on the site is accurate. However, due to the nature of the content on the site, some information will inevitably be outdated. Furthermore, we rely on collaborators and partners to provide some information. We do our best to ensure the information they supply is accurate although again cannot guarantee its accuracy.
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