Call to Adventure

The Call to Adventure Satisfaction Guarantee

The promise that puts our money where your mountain boots are.

Because booking an adventure should feel exciting—not risky—we back every trip with a rock-solid, common-sense guarantee:

If your adventure isn't everything we said it would be, and the problem was within our control, we'll put it right or refund you. Simple as that.

Why we offer it

  • Adventure is our obsession. We spend countless hours hand-picking the very best local guides, stress-testing itineraries and double-checking every last kit list so you can focus on the fun bits—summits, sunsets and stories for the grandkids.
  • But, very occasionally, things can slip. When they do, you shouldn't be the one left out of pocket.

How the guarantee works

  1. Get to know your trip (before you go)

    Everything you need—route, kit, fitness level, FAQs, real reviews—is on the trip page. Got questions? Message your guide or ping our UK team on live chat, phone or email.

  2. Speak up on the ground (while you’re away)

    Your guide's first mission is your epic experience. If something's not right—accommodation, transport, equipment—tell them straight away so they can fix it there and then. If you'd rather talk to us directly, just reach out.

  3. Let's talk it through (when you're home)

    Still feel let down? Email info@calltoadventure.uk within 48 hours of getting back. We'll gather the details, chat to your guide and, if the issue was inside our sphere of control, agree fair compensation—up to a full refund.

What's covered

  • ✓ The trip wasn't as described on our site (e.g. wrong inclusions listed, payment or booking failure on our side).
  • ✓ A service failure that a reasonable guide or our team could have prevented or remedied.
  • ✓ Any other glaring hiccup that stopped you getting the adventure you paid for.

What's not

  • ✗ Stuff the weather gods throw at us or other force-majeure events beyond anyone's control
  • ✗ Illness, illness or personal circumstances that stop you joining / completing the trip
  • ✗ Changes you choose to make on the fly.
  • ✗ Turning up without the mandatory kit or paperwork
  • ✗ Issues you never mentioned on the trip and only told us about after the fact (makes it harder for anyone to fix).

We highly recommend taking out travel insurance that covers you against the above. We rate Rise and Shield. Note that travel insurance is mandatory for some of our trips.

Real-world example

“We had an issue with our accommodation that was organized for our hiking trip to the peak of Mount Toubkal, however later, after we got back we spoke to George, and we cleared up the misunderstanding so it was resolved. Otherwise food was really good, and everyone in Morocco was very friendly, our guide, Ibrahim was also great, and we had a good time.”

— Gabor Restye, Mount Toubkal Trek, Trustpilot ★★★★

Adventure with zero worries

  • 4.7★ average rating on Trustpilot and 5★ on Google for us as a business generally (customer service, ease of booking, etc.)
  • Thousands of 5-star reviews (4.8 ★ average) for our trips (see more on the trip page for the adventure you're interested in)
  • Expertly vetted handpicked guides - our team of experts spends hours on end rigorously assessing guides so you can travel safely in the knowledge you're going with the best!
  • Flexible booking—free date changes up to 65 days out
  • 1 % of every booking donated to environmental & social projects
  • UK based team of friendly adventure experts who are always just a phone call away

Need to make a claim?

Drop us a line at info@calltoadventure.uk
Call: +44 203 835 2483 (Mon-Fri, 9-5 UK)

Tell us what went wrong, attach anything handy (photos, receipts) and we'll get cracking putting things right

Frequently asked questions

How often is the guarantee used?

Hardly ever—our trips run smoothly 99 % of the time. When they don't, we fix it.

Will claiming affect future bookings?

Nope. If anything, it helps us improve and makes your next adventure even better.

Do I need insurance as well?

Absolutely. Travel insurance covers the unforeseen (injuries, missed flights). Our guarantee covers us not living up to our word. They work hand-in-hand. We recommend Rise and Shield

Ready to roam, risk-free?

Find your next adventure, book with confidence and let the memories roll. If we drop the ball, you get your cash back.

That's the Call to Adventure Satisfaction Guarantee—now, where are we headed?